FAQ

Frequently Asked Questions (FAQ)

1. How long does delivery take?

Most orders are delivered within 4–10 business days, depending on your location. You'll receive a tracking link as soon as your order is shipped.

2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on eligible products and serviceable PIN codes across India.

3. How can I track my order?

Once your order is dispatched, you'll receive a tracking link via email or SMS. You can also track your order anytime through our Track Your Order page.

4. What are the shipping charges?

We offer FREE Shipping on selected products and promotional offers. Shipping charges, if applicable, will be shown at checkout.

5. What payment methods do you accept?

We accept:

  • UPI

  • Credit & Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (where available)

All payments are processed through secure and encrypted payment gateways.

6. Can I cancel my order?

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. Please contact our support team as soon as possible for assistance.

7. What is your return policy?

Eligible products can be returned within 7 days of delivery if they are damaged, defective, or incorrect. Products must be unused and returned in their original packaging.

8. How do I request a return or replacement?

Simply contact our customer support with your Order ID, photos of the product (if applicable), and a brief description of the issue. Our team will guide you through the return or replacement process.

9. What if I receive a damaged or wrong product?

We're sorry for the inconvenience. Please contact us within 48 hours of delivery with clear photos or a video of the product and packaging. We'll arrange a replacement or refund after verification.

10. Are your products quality checked?

Yes. Every product listed on Harinox is carefully selected and quality-checked before shipping to ensure you receive reliable and high-quality products.

11. Can I change my shipping address after placing an order?

If your order has not yet been shipped, we can update your delivery address. Please contact our support team immediately with your Order ID.

12. How can I contact customer support?

You can reach us through:

Our support team typically responds within 24 business hours.

13. Do your products come with a warranty?

Warranty coverage varies by product. If a product includes a manufacturer or seller warranty, it will be clearly mentioned on the product page.

14. Is my personal information secure?

Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and payment information. Your privacy is important to us.

15. Why should I shop with Harinox?

  • 🚚 Fast Delivery Across India

  • 💳 Secure Payments

  • 💯 Quality Checked Products

  • ↩ Easy Returns on Eligible Items

  • ⭐ Reliable Customer Support

  • 🔒 Safe & Secure Shopping Experience