Shipping policy

Shipping Policy

Effective Date: July 19, 2026

Thank you for shopping with Harinox. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details.

Delivery Time

Estimated delivery times are:

  • Metro Cities: 3–7 Business Days

  • Other Cities & Towns: 5–10 Business Days

  • Remote Locations: 7–12 Business Days

Delivery times are estimates and may vary due to weather conditions, courier delays, festivals, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping is available on selected products and promotional offers.

  • If shipping charges apply, they will be displayed clearly during checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email or SMS.

You can also track your order anytime through our Track Your Order page.

Cash on Delivery (COD)

Cash on Delivery is available for eligible products and serviceable PIN codes across India.

Harinox reserves the right to limit or disable COD for certain products, locations, or high-value orders.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location. You will receive tracking information for each shipment if applicable.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Courier partner delays

  • Natural disasters

  • High order volumes

  • Incorrect or incomplete shipping information

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure your shipping address, phone number, and PIN code are accurate when placing your order.

Harinox is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Failed Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to customer unavailability or an incorrect address, the package may be returned to us. Additional shipping charges may apply for re-delivery.

Damaged or Missing Packages

If your package arrives damaged, tampered with, or if any item is missing, please contact our customer support within 48 hours of delivery.

Please include:

  • Your Order ID

  • Photos or video of the package and product

  • A brief description of the issue

Our team will investigate and assist you with an appropriate resolution.

International Shipping

At this time, Harinox primarily ships within India. If international shipping becomes available, eligible countries and shipping charges will be displayed during checkout.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Harinox Customer Support

📧 Email: support@harinox.com

📱 WhatsApp/Phone: +91 XXXXX XXXXX

🕒 Support Hours: Monday–Saturday, 9:00 AM – 7:00 PM (IST)

We appreciate your trust in Harinox and are committed to providing a smooth, reliable, and hassle-free delivery experience.